Choosing a reliable IVR service provider is the key to implement a robust IVR system. Below are some of the important factors to consider:
1. Reliability: Check your service provider's uptimes as it directly affects your system.
2. Flexible APIs: Check if your IVR service provider’s APIs are flexible and easy to implement in your backend systems.
3. Data Privacy: Always choose a company that is ISO certified and exercises enterprise-grade security practices.
4. Platform Scalability: Always choose an IVR provider that can quickly scale up or down as per your business needs.
5. Customer Support: Choose an IVR service provider that assures you of timely support in case you run into problems.