What kind of system do call centres use to manage business calls?

Call centres use call management system like Exotel to manage customer calls. A call management system gives you a 360-degree view over all the inbound and outbound calls your team handles. It also comes with features like IVR, click-to-call, call routing, autodialer, and more to help your agents increase productivity and improve customer experience. Start with a free trial to know more. 

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