Cloud call center software is readily accessible from wherever you are and on any device you use, with far more capabilities than an EPABX/PBX telephony system offers. This includes intelligent call routing, conversation analytics, unlimited channels to manage a sudden call surge, and more. Existing telephony hardware such as cables, switchboards, desk phones is replaced by software that is virtually maintained and operated by a third party. Choose a vendor that offers service uptime that is around 99.2% or more. This is to ensure you never get caught in downtime and miss crucial business calls.
